Privacy Policy

At WagWire, we are committed to maintaining the trust and confidence of our clients. This Privacy Policy explains how we collect, use, and protect the information gathered through our AI voice agent services.

1. Information We Collect

To provide a seamless booking experience, we collect the following:

Business Data: Information provided by you, including service lists, pricing, and salon hours.

Calendar Access: Availability data from your synced Google, Outlook, or iCal accounts to prevent double-bookings.

Caller Information: Phone numbers and names of clients who call the AI agent.

Voice Recordings & Transcripts: Recordings of calls and their text transcripts, used strictly to facilitate bookings and improve your specific AI agent’s performance.

2. How We Use Your Information

We use the collected data solely for the following purposes:

Configuring and operating your custom AI voice receptionist.

Syncing appointments directly to your business calendar.

Providing you with call logs and lead data via your dashboard.

3. The "No-Share" Guarantee

Your data is not our product; our software is.

No Data Selling: WagWire will never sell, rent, or lease your business data, client lists, or voice recordings to third parties for marketing purposes.

Restricted Access: Your data is only accessible to authorized WagWire personnel when necessary for technical support or system maintenance.

4. Data Security & Third Parties

Infrastructure: We utilize the secure, enterprise-grade infrastructure of GoHighLevel to store and process your data.

Payments: All financial transactions are processed securely through Stripe. WagWire does not store your credit card information on our own servers.

5. Your Rights

You have the right to:

Access the call recordings and transcripts associated with your account.

Request the deletion of specific lead data or call logs.

Disconnect your calendar sync at any time.